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Bugs
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Bug in Feedback Process
I am logged in as myself. I am looking at my profile. I press the "tell us what you think" link.
I then see some previously posted problems. I try to add a comment to one, the system has no idea who I am, despite the fact I was already logged in.
It asks for my email/password again, and when I enter them it creates me a new profile???? And then sends me an email to tell me I have just created a new account?
Customer support service by UserEcho
UserEcho has separate account that is why it creates you new account whenever you want to post. It is not bug.
If a piece of software is behaving in a bizarre/unexpected/insane manner then this is a problem, even if it is "working as designed".
I can design a car with square wheels. It would not work very well, but it would be working as designed. That does not make it a good car.
In IT there is something called "the principle of least astonishment" which is all about not having the user be shocked by strange behaviour in the software you create. I put it to you that people logged into the SAP community would expect the error logging to be part of the SAP community. Even if it is not, it should APPEAR to be the same system. It does, after all, have a big "SAP" logo on the side of the screen, and it looks the same as the rest of the site i.e. lots of wasted space on the sides of the screen.
Just to post this reply, I had to create yet another new account. That is a textbook example of "astonishing" behaviour..
I am not a SAP employee, for you to know :) With all other statements I am fully agree.
Hi Paul,
I have had this same argument with project teams and developers (SCN as well as other projects) that features which are missing, even if by design, are considered bugs if the expectations on the part of the customer are reasonable and not fulfilled. I will have to remember the "prinicipal of least astonishment". Good term for many situations.
Cheers, Mike